FAQ
Got questions?
Check out the answers to all of our most commonly asked questions below.
"How often can you come to clean my yard?"
"How often can you come to clean my yard?"
We offer flexible service schedules (weekly, twice-weekly, and bi-weekly) to keep your yard consistently clean.
Choose a plan that suits your needs and, if needed, you can adjust the frequency later in our customer portal!
"How do I start service?"
"How do I start service?"
You click we scoop!
1. Create an account
2. Choose a plan
3. Set up automatic payments
Choose a plan that suits your needs and, if needed, you can adjust your plan, service frequency, or amount of pets later in our customer portal!
"How do I cancel my service?"
"How do I cancel my service?"
We’ll sure miss you! But we understand that situations change.
You can cancel you membership in just a few clicks by signing into our customer portal.
"Do I need to be home during the cleanup?"
"Do I need to be home during the cleanup?"
Nope!
As long as we have access to your yard, you don’t need to be home. We’ll handle the cleanup and leave your yard spotless without disrupting your day.
"How long will you be my yard?"
"How long will you be in my yard?"
Work time can vary but you can typically expect our scoopers to be in and out within 10-20 minutes!
"What are the rates for additional dogs?"
"What are the rates for additional dogs?"
Pricing per additional dog will vary based on visit frequency.
Twice Weekly: $2*
Weekly: $3*
Bi-Weekly: $4*
First Cleaning / One-Time Cleaning: $5*
*Price PER additional dog. One dog is included in base pricing.
"Do you offer one-time cleanups?"
"Do you offer one-time cleanups?"
Yes! One-Time Cleanups are perfect if you’re moving, hosting an event, or just want a fresh start!
You can view our One-Time Cleanup prices HERE
"Do you sanitize and deodorize yards?"
"Do you sanitize and Deodorize yards?"
Yes! We use Wysiwash, a professional-grade sanitizer that kills odors, bacteria, viruses, and fungi upon contact. It’s eco-friendly, pet-safe, and proven to eliminate harmful pathogens like parvovirus, E. coli, and canine coronavirus.
This is an additional service that can be added onto your visit for just $10
Feel free to contact us with any further questions or concerns!
"Do you treat urine spots on lawns?"
"Do you treat urine spots on lawns?"
Yes! We offer targeted lawn-spot treatments using Revive, a soil treatment and turf conditioner trusted by lawn care professionals for over 40 years. Revive works by loosening compacted soil, improving water penetration, and delivering essential nutrients to help grass recover from pet urine damage.
This is an additional service that can be added onto your visit for just $10
Feel free to contact us with any further questions or concerns!
"Is your service safe for pets and kids?"
"Is your service safe for pets and kids?"
Absolutely.
We use pet and kid-safe products like Wysiwash for sanitizing and Revive for lawn care. These treatments are eco-friendly, non-toxic, and effective at reducing harmful bacteria and odors. By keeping your yard clean and sanitized, we actually help prevent health risks for your family and pets while keeping your outdoor space fresh and safe.
"What happens if my service day has bad weather?"
"What happens if my service day has bad weather?"
It depends…
We work through most weather conditions. If heavy snow or dangerous weather prevents service, we’ll reschedule as soon as possible. During snowy months, we remove any visible waste and catch up fully once the snow melts.
"What do you do with the waste after cleanup?"
"What do you do with the waste after cleanup?"
We bag and dispose of all waste in accordance with local regulations, leaving nothing behind but a clean yard.
Still Got Questions?
Head over to our contact page to get in touch.